Privacy Policy
ChannelSync Solutions Ltd ("we," "us," or "our") operates this online platform to provide advanced hotel channel management software, integration with global distribution systems, real-time inventory and pricing updates, booking engine development, performance analytics and reporting, and multi-platform connectivity solutions. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We collect and process personal data that you voluntarily provide to us when using our services or interacting with our site. This may include your name, contact information, company details, billing information, and any other data necessary to deliver and improve our services. Additionally, we may collect technical data such as IP addresses, browser type, operating system, and usage data to optimize service performance and security.
Use of Personal Data
Your personal data is processed for the purposes of:
- Providing, maintaining, and improving our software and services;
- Communicating with you regarding your account, service updates, and support;
- Billing and payment processing;
- Compliance with legal obligations;
- Monitoring and analyzing service usage for performance enhancement;
- Preventing fraud and ensuring security.
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds: consent, contract necessity, legal obligation, legitimate interests, or your explicit request.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. Personal information may be shared with trusted service providers who assist us in operating our business, such as hosting providers, payment processors, and analytics providers, subject to strict confidentiality and data protection agreements. We may also disclose information when required by law or to protect our legal rights.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Under the GDPR and related laws, you have the right to:
- Access your personal data;
- Request correction or deletion of inaccurate or incomplete data;
- Object to or restrict certain processing activities;
- Request data portability;
- Withdraw consent at any time where processing is based on consent;
- Lodge a complaint with a supervisory authority.
To exercise these rights, you may contact us at our physical address as stated below.
Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures are reviewed regularly and updated as needed.
International Data Transfers
Where applicable, if your data is transferred outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place to maintain an adequate level of data protection.
Cookies and Tracking Technologies
Our online platform may use cookies and similar technologies to enhance user experience, analyze usage, and support essential functionality. Detailed information about our use of cookies is provided in our Cookie Policy.
Children’s Privacy
Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children below this age. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Information
For any questions or requests regarding your personal data or this privacy policy, please contact:
ChannelSync Solutions Ltd
Unit 7
Blenheim Court
Argyle Street
Glasgow, Scotland
G2 8LT
United Kingdom